Return and Refund Policy

Thank you for shopping at www.bagstoo.store.
Our Return and Refund Policy is designed to provide a clear, fair, and transparent process for customers in the United States and United Kingdom.

If you have any questions, please contact us at:
📧 contact@bagstoo.store
🏢 128 City Road, London, United Kingdom, EC1V 2NX

1. Overview

  • Return Period: 30 days from the delivery date
  • Refund Processing Time: Up to 10 business days after inspection
  • Return Shipping Cost:
    • Customer pays for return shipping unless the item is defective, damaged, or incorrect
  • Order Cancellations:
    You may cancel your order within 2 hours of purchase. If your order has already shipped, please proceed with the return process.

2. Eligibility for Returns

A return may be requested if:

  • The item is returned within 30 days of delivery
  • The item is unused, unworn, undamaged, and in its original packaging
  • All tags, accessories, and included materials are present
  • Proof of purchase (order # or receipt) is provided

Non-returnable items (unless defective):

  • Personalized or custom items
  • Hygiene-sensitive products (e.g., undergarments), unless unopened and unused

3. How to Initiate a Return

Before sending any product back, you must contact us.

Steps:

  1. Email contact@bagstoo.store with your order number, reason for the return, and photos (if applicable).
  2. Our team will review your request and send a Return Authorization with instructions.
  3. Pack the item securely with all original materials and affix the return authorization.
  4. Ship using a reliable carrier with tracking.

🚫 Unapproved returns will not be processed.
🚫 Do not return any item without prior authorization.

4. Return Shipping Address

Only for authorized returns:

BAGSTOO LTD
128 City Road
London, United Kingdom
EC1V 2NX

⚠️ Important:
This address does not automatically accept returns.
All returns must be pre-approved by our team.

5. Refund Policy

  • We will notify you once your returned item is received and inspected.
  • Refund approval typically occurs within 7 business days.
  • Once approved, your refund will be issued to the original payment method within 10 business days.
  • Your bank or card issuer may require additional time to post the refund.

If your refund does not appear after the expected timeframe, please contact your bank first, then email us at contact@bagstoo.store.

6. Exchange Policy

We offer exchanges in the following situations:

✔ Incorrect or defective item

  • Must be reported within 30 days of delivery
  • BAGSTOO covers all return and reshipment costs

✔ Wrong size ordered

  • Follow the return process
  • Place a new order for the correct size
  • Return shipping is the customer's responsibility

7. Special Cases

Damaged or defective items

Must be reported within 48 hours of delivery.
We will replace the item or issue a full refund at no cost to you.

Incorrect item received

We will cover the return shipping and send the correct item.

Lost packages

If your order does not arrive within the estimated timeframe, contact us so we can open an investigation with the carrier.

8. Legal Note

The 30-day return period offered by BAGSTOO exceeds the minimum requirements under consumer protection laws applicable in the United States and the United Kingdom.
This extended return window is a voluntary customer benefit and does not limit your statutory rights.

Last updated: November 2025