FAQ - Frequently Asked Questions

We currently ship to:
- United Kingdom
- United States
We plan to expand our delivery coverage in the future.

No. BAGSTOO offers free tracked shipping on all orders, with no minimum purchase required.

Orders are processed within 1–3 business days (Monday to Friday).
Orders placed before 22:00 (UK time) are processed the same business day; later orders are handled the next business day.

- United Kingdom: 7–14 business days
- United States: 6–12 business days
Delivery times may vary depending on customs and local couriers.

After dispatch, you will receive an email with your tracking number and link to monitor your shipment.

If your order arrives damaged or does not arrive within the expected timeframe, please contact us within 48 hours. We will investigate and issue a replacement or refund as appropriate.

You may return items within 30 days of delivery. This period exceeds the minimum requirements under UK and US consumer protection laws.

Return shipping costs are covered by the customer, unless the product is defective or incorrect.

To be eligible for a return, items must be:
- Unused and in original condition
- With all tags attached
- In the original packaging
- Accompanied by proof of purchase

Custom or personalized products and hygiene items (e.g., undergarments) cannot be returned unless unopened and unused.

1. Email contact@bagstoo.store with your order number, reason for return, and photos if applicable.
2. Wait for a Return Authorization and instructions.
3. Repackage the item with all tags and the authorization form.
4. Ship it using a tracked postal service.

Refunds are processed within 10 business days after inspection. You’ll receive a confirmation email once the refund is issued.

Yes. Contact us within 30 days for defective or incorrect items — we will cover shipping costs.
If you ordered the wrong size, return it and place a new order for the correct size.

Notify us within 48 hours of delivery. We’ll arrange a replacement or full refund at no cost to you.

Approved returns should be shipped to:
128 City Road, London, United Kingdom EC1V 2NX

Important: Returns are not automatically accepted without prior authorization.

We collect information such as name, address, contact details, payment information, device data, and browsing activity.

Your data is used to process orders, provide customer support, prevent fraud, personalize your experience, and send marketing communications (if you consent).

Yes, only as necessary — with trusted partners such as payment processors, couriers, and analytics tools, all operating under strict compliance standards.

Yes. We comply with UK GDPR and all applicable privacy laws in the regions where we operate, including the United States.

Email contact@bagstoo.store to request access, correction, deletion, or data portability.

BAGSTOO LTD, registered in England and Wales (Company No. 16808462), headquartered at 128 City Road, London, EC1V 2NX.

By using www.bagstoo.store, you agree to our Terms of Service.

No. All text, images, and media are protected by copyright. Personal, non-commercial use only.

Yes. Cookies improve functionality and enhance your shopping experience. Disabling them may affect website performance.

Email: contact@bagstoo.store
Address: 128 City Road, London, EC1V 2NX, United Kingdom
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (UK time)